Customer Service, Feedback, and Our Loyalty to You
At Lestercast, our customers are at the core of everything we do. Your loyalty has shaped who we are, and in return, we are committed to delivering exceptional service with consistency, care, and integrity.
Every conversation, every order, and every touchpoint is an opportunity to demonstrate how much we value your trust.
We also know the importance of listening. That’s why every year, prior to our Annual Sales Review Meeting, we encourage our valued customers to complete our customer satisfaction survey. Your feedback helps us improve, innovate, and better meet your expectations.
We would just like to take this opportunity to thank every customer that completed a survey this year. As always, we have received so many positive comments, so we wanted to share just a small selection below (unfortunately due to the nature of the business we can not share names).
Thank you for being part of our journey — we’re always here, always listening, and always working to serve you better.
2025 – What Our Customers Say About Us…
Seamless, seems a shame I never have to visit you guys!
Whenever we order everything is dealt with efficiently and we are kept informed of progress.
Easy company to deal with, personal feeling service and no long-winded hoops to jump through.
Having placed an order for a very difficult part (In terms of machining tolerances) I felt supported by staff who understood the part requirements and actively helped to ensure good quality parts within a tight timeline.
You always seem to respond quickly to my delivery requests. I also don’t have any technical or quality issues.
Great service from the team. Responses to enquiries are quick and regular updates are given providing the current ETA.
Lestercast is a competent supplier and gives quick responses to queries.
Colin & Craig are very knowledgeable and answer questions/RFQ we have promptly.
We find Lestercast very responsive and proactive with communications across all levels of the business. Deliveries are on time, issues are reported early and quickly resolved.
Always a pleasure to work with and will go the extra mile to resolve any issues that might occur.
Dealing with Colin & Craig is always a pleasure. They are always helpful and friendly on the phone and will always go out of their way to help.
We are very satisfied, and all enquiries were answered promptly and competently.